Delivery
We provide flexible shipping options to meet your needs:
Air express (Door to door) for small-to-medium orders, rapid delivery with tracking number.
Ocean Freight (LCL/FCL): Cost-efficient for bulk/heavy items (30-50 days transit),Options include:
CIF (port to port) | DDP (port to door,regional restrictions apply) | Special Africa Route (to warehouse for pickup)
Delivery Timeline
Standard Orders: Processed with 5 working days; Heavy Machinery: 7-15 working days.
Local Pickup available at our Guangzhou Facility.
Responsibilities & Fees
Buyer is responsible for the import duties and other related charges on arrival.
Goods are strictly tested and securely packaged before dispatch.
Payment
All EXW prices listed on the website, We require pre-payment for your order.
We accept PayPal (plus 4.6% fee of total) and wire transfer,a proforma invoice will be sent prior to it.
Our PayPal account: blackwlh@hotmail.com or link: www.paypal.me/signstech
Our banking information
Beneficiary Name: SIGNSTECH INTERNATIONAL LIMITED
Account Number: 801-095522-838
Bank Name: HSBC Hong Kong
Bank Address: 1 Queen's Road Central,Hong Kong
Swift Code: HSBCHKHHHKH
When payment is done, please send back copy of the receipt for confirmation.
Support
1-Year Parts Warranty & Lifetime Online Technical Support
Working time: 9:00-5:30 GMT+8 (Mon-Sat), 24/7 Emergency Response
Online Support & Training
For any support and training needed please contact our tech team via Email to support@signstech.com,Our tech director Eric will respond directly or assign it to the most qualified tech. (Requires failure description and images, prefer video clip).Please leave your WhatsApp number for the instant communication. We will make preliminary diagnose within one hour and offer solution & instruction.
Express international shipping for replacement parts (warranty coverage)
On-Site Service
Appointment required 15 workdays in advance
Customer to assist with visa/flight arrangements
Fee: $100/day + accommodation & meals